What is the typical shipping timeframe for my order?
Standard shipping - We strive to ship orders of in stock items within 4-6 business days of receiving your order if personalization was applied and 3-5 business days if not personalized.
Shipping times may vary depending upon your location. Most orders will be shipped via UPS or USPS shipping.
Rush Shipping - For an extra charge of $25 per address we can arrange for rush delivery to most destinations within the contiguous 48 states.
Where is my package — It’s been 6 business days, where is my order?
We do our best to have your order dispatched and delivered within the estimated time frame. However due to potential delays with carriers, seasonal changes or peak periods, orders can sometimes experience small delays.
Should you not receive your order within the selected time frame, please contact us at hello@boxbarphilly.com.
Where is my package — I wasn't home to receive it?
If you are not at your delivery premises to accept your package it may have been taken to a collection point or awaiting further instruction for re-delivery. This information will be noted in your tracking link.
Should your package be returned t o us we will email you regarding re-delivery or alternative options. An additional $12 will be charged to re-dispatch the package to you. If we do not hear back from you within 12 months of your package being returned to us, your parcel will be destroyed.
If you choose authority to leave at checkout we cannot be held responsible for any parcels that are lost or stolen as a result of you selecting the delivery instruction.
If you have any questions or concerns about the whereabouts of your parcel please email us at hello@boxbarphilly.com.
Who do you ship with?
Please note that all our domestic orders are sent with one of the carriers, depending on which shipping option you select at checkout.
For 4-6* business day shipping, we will send your parcel via USPS.
For 1-2 business day shipping, we will send your parcel via FedEx or UPS.
To guarantee a smooth delivery of your order to you, we recommend that your parcel be sent to an address where someone will be able to receive it during business hours.
If no one is at the specified shipping address when delivery is attempted, all of our carriers will leave a card which will direct you to the local post office or exchange for collection.
Once a parcel is delivered to a local post office or collection point, we are unable to organize a redelivery for you. Parcels are held at a local office or collection point generally for no longer than 7 days before being returned back to us.